Warunki świadczenia usług

I. GENERAL INFORMATION

1. The owner of the service with an online store, hereinafter referred to as the "store" located at the Internet address hello@revede.eu is F.H. Alternatywa Marcin Malicki, conducting business under the name "F.H. Alternatywa Marcin Malicki" with its registered seat in Tarnów, 30A Kochanowskiego St., registered in the Central Register and Information on Business Activity under number 28437/2007, holding NIP no.: 8733102580, REGON no. 120538005, hereinafter referred to as the "Seller".
2. Terms used in these terms and conditions mean:
   a. "Checkbox" a selection button in the shape of a small rectangle that can be checked or unchecked.
   b. "Business day" means the time from 08:00 to 17:00 from Monday to Friday, excluding public holidays in accordance with the Act of January 18, 1951 on Public Holidays (Journal of Laws 1951 No. 4 item 28)
   c. "Courier company" an enterprise engaged in professional road transport of goods
   d. "Customer" means a natural person, legal person and organizational unit without legal personality, to which the law grants legal capacity, purchasing goods from the Seller
   e. "Consumer" - means a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity
   f. "Login" authentication and authorization of the Service Recipient to access the account in the store by means of a login and password.
   g. "Postal operator" postal operator within the meaning of the Act of November 23, 2012. Postal Law (Journal of Laws 2012, item 1529)
   h. "Entrepreneur" means a natural person, a legal person and an organizational unit without legal personality, which is granted legal capacity by the Act, conducting in its own name a business or professional activity, performing a legal action directly related to its business or professional activity
   i. "Registration" the process of creating an account in the store
   j. "Goods Complaint" means, related to the Consumer's recognition that the goods are defective, the Consumer's withdrawal from the agreement concluded with the Seller, or the Consumer's demand for a price reduction or repair or replacement of the goods with a new one
   k. "Service Complaint" means all claims of the Service Recipient to which he is entitled under generally applicable laws in connection with incorrect performance of the service by the Seller
   l. "Goods"/"Product" a movable thing that the Customer may purchase through the Store.
    m. "Traditional written form" means a document on a paper medium containing the handwritten signature of the author of the document
   n. "Electronic service" a service provided electronically within the meaning of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144 of 2002, item 1204, as amended)
   o. "Customer" an entity using an electronic service provided through the store.
   p. "Consumer Rights Act" means the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2014, item 827)
   q. "User" the entity using the store, in particular the Customer or the Service Recipient,
   r. "Stationary outlet" - the Seller's stand or store, the addresses of which are given on the store's website.
    s. "Login" - is the user name of the store, assigned during the registration process by the User. The
   Login is unique and identifies the store user.
   t. "Password" - is the store user's character set, assigned during the registration process by the User. The password is unique in nature.
    u. "Account" - is an individual space of the store user, created during the registration process. The account is used to collect information about the history of purchase transactions of goods in the store, as well as the collection of individual user information about purchases in the store min. containing the delivery address of the purchased goods.
    v. "Manufacturer" - The enterprise that manufactured the goods sold in the store. 

II. REGISTRATION, PLACING ORDERS, RESTRICTIONS ON THE SALE OF GOODS

1. Orders can be placed in the store 24 hours a day, all year round. Purchases can be made after registration as well as without registration.
2. After registration, by filling out the registration form available on the store's website, the User may create an account on the store's website. Having an account allows the User to manage addresses and provides the User with access to electronic data concerning him. The procedure for creating an account is described in detail in §IX of these regulations.
3. To place an order, you must also fill out the order form available on the store's website, by selecting your preferred form of payment and method of delivery, and check the box next to the statement of acceptance of the regulations (the statement of acceptance of the regulations is not absolutely binding for the User who is a Consumer, because the provisions of the regulations cannot violate the rights of the Consumer arising from the mandatory provisions of Polish law, and also cannot shape the rights and obligations of the Consumer in a manner contrary to good practice, grossly infringing his interests). Then confirm the contents of the order by clicking on the button with the inscription "I confirm the order" (at the moment of clicking on this button, the conclusion of the contract of sale between the Customer and the Seller takes place).
4. After placing an order, the customer will receive confirmation of the conclusion of the contract at the e-mail address provided in the registration form.
5. If the Client chooses to make the payment in the form of prepayment to the bank account referred to in § III section 2 of the Terms and Conditions, the payment should be made within 5 days from the date of placing the order. The date of payment shall be the date on which the amount corresponding to the purchase price is credited to the Seller's bank account. Failure to make the payment within the indicated period will result in cancellation of the order and termination of the contract, of which the Buyer will be informed by e-mail.
6. The price listed next to each item is binding at the time the User places an order.
7. All prices listed on the store's website are gross prices (including VAT). For each product sold, a receipt or a VAT invoice is issued, delivered in the traditional written form together with the goods.
8. Each Customer may order a maximum of 4 samples of 2 ml each within a 60-day period, due to which - an order placed in violation of paragraph 7 - will not be implemented by the Seller in excess of the allowed limit.

III. TERMS OF PAYMENT FOR PURCHASED GOODS.

The form of payment is:

1. Payment in cash at the cash register of the stationary establishment or to the courier upon receipt of the product.
2. Execution of prepayment to account no. 71 2490 0005 0000 4530 2408 8754 held with Alior Bank S.A.
3. The payment amount consists of the price of the goods and transportation costs. Transportation costs are specified in §IV of these Terms and Conditions, and are also displayed to the User when filling out the order form available on the store's intranet site, before concluding the sales contract.
4. The buyer directly in the store automatically grants the Seller a power of attorney to enter into a one-time agreement with a company performing paid delivery of the ordered goods or goods for shipment on behalf of and at the expense of the buyer. When making a purchase, the buyer transfers to the deposit a lump sum intended to cover reimbursement of documented expenses incurred for shipment in the name and on behalf of the buyer. The deposit will be settled upon payment of shipping costs to the customer. If the shipping cost exceeds the amount of the deposit, the price of the goods will be reduced by the difference between the amount of the deposit and the actual shipping cost, if the shipping price is lower, the price of the goods will be increased by this difference.
5. Upon express request made in the order form available on the store's website, the Customer may receive a pro-forma invoice for prepayment. 6 The shipping fee is paid by the Customer. Along with the delivery of goods, the customer receives a fiscal receipt or a VAT invoice.

IV. DELIVERY, COMPLETION DATE.

1. Ordered goods are delivered to the Customer, by a representative of a courier company or through a postal operator, only within the territory of Poland.
2. It is possible to have the goods delivered by a courier service other than the company with which the Seller cooperates, at the request of the Customer and in case the Customer undertakes to cover the costs of such a service.
3. Shipment of goods via a courier company with which the Seller does not have a service contract must be preceded by prepayment in full of the order value. The customer personally orders such a courier company to pick up the shipment from the Seller.
4. For goods that are not available off-the-shelf at the Seller's warehouse, the lead time is indicated in the goods card.
5. The lead time of the order consists of the time to transfer the goods to the supplier and the delivery time.
6. The maximum time for delivery of goods to the supplier is 2 working days from the conclusion of the sales contract (in case of choosing payment on delivery) or 2 working days from the moment of crediting funds to the Seller's bank account (in case of choosing payment by bank transfer). For goods specified as "ON ORDER", the maximum delivery time is 14 working days.
7. In the event that the customer is unable to pick up the shipment from the supplier at any time, the customer should send a convenient day and preferred time to pick up the shipment via e-mail to hello@revede.eu before placing the order.
8. In the case of self-collection, the goods can be picked up from the Seller's warehouse, located in Tarnow, 30A Kochanowskiego Street, on working days (from 7:00 am to 3:00 pm).
9. The Seller informs that in case of damage to the shipment in transit, in accordance with generally applicable provisions of Polish law, the Customer has the right to turn to the deliverer with a claim for compensation when the deliverer fails to prepare a damage report on its own initiative. If the Customer receives a damage report from the deliverer, the Seller recommends keeping this document and sending a copy of it to the Seller's registered office address, as this may contribute to faster consideration by the Seller of the Customer's complaint. The customer will bear the cost of return.
10. The cost of delivery of goods weighing up to 0.5 kg is in accordance with the price list of the Courier Company. Shipping costs exceeding 1 kg are to be agreed between the parties taking into account the price list of the Polish Post or Courier Company.

V. WITHDRAWAL FROM THE CONTRACT WITHOUT GIVING ANY REASON, RETURN OF GOODS.

1. In accordance with the provisions of the Consumer Rights Act, a Customer who is a Consumer may withdraw, without giving any reason, from a contract concluded remotely with the Seller within 14 (fourteen) days from the date of receipt of the goods. In the event of such withdrawal, the contract is considered not concluded.
2. The Consumer may submit the withdrawal statement to the Seller in writing on the form available on the store's website. When making a statement of withdrawal, the Consumer may also use the statutory form, a sample of which is attached as Appendix No. 2 to the Consumer Rights Act. The Seller provides a sample form here.
3. The withdrawal form can be sent both by email (to hello@revede.eu as a file attached to the email) and by post (i.e. on a paper medium) to the following address: 30A Kochanowskiego Street, 33-100 Tarnów.
4. The consumer must, within 14 days from the date of withdrawal from the contract, send the goods back to the Seller at the address: 30A Kochanowskiego Street, 33-100 Tarnów.
5. If the Consumer withdraws from the contract, the Seller shall return to him within 3 days from the date of withdrawal from the contract all payments received from him for the purchase (including the cost of delivering the item), except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method available in the store. However, in accordance with Article 32(3) of the Law on Consumer Rights, the Seller may withhold reimbursement until it receives the goods back or the Consumer provides proof of their return, whichever event occurs first.
6. The cost of returning the goods to the Seller is not reimbursed to the Consumer.
7. The Seller shall return the payment to the Consumer using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for the Consumer.
8. The consumer must attach to the returned goods a copy of the receipt or VAT invoice or other proof of the transaction.
9. In the case of withdrawal from the contract, the cost of delivery of the returned goods shall be borne by the Customer. The customer is obliged to properly secure the returned goods i.e. send them in a bubble envelope - to prevent damage to the contents and packaging.
10. In the case of cosmetics, return is possible only for unused and unsealed goods.
11. The Seller informs that the right to withdraw without stating a reason from a contract concluded at a distance does not apply to the Consumer with respect to contracts listed in Article 38 of the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827). The current text of this law is available, among others, at this link. In particular, the right of withdrawal from the contract the right to withdraw without giving a reason from a contract concluded at a distance is not granted to the Consumer with regard to contracts:
    in which the subject of the provision is a non-refabricated thing, produced to the Customer's specifications or serving to meet the Customer's individualized needs;
    - in which the subject of the provision is an item subject to rapid deterioration or having a short shelf life; -
    in which the subject of the performance is an item delivered in sealed packaging that cannot be returned after opening the packaging for health or hygienic reasons, if the packaging has been opened after delivery;
    - in which the subject of the performance is an item that after delivery, due to its nature, is inseparably combined with other items. 

VI. COMPLAINTS REGARDING GOODS.

1. The Seller shall be liable to the Customer who is a Consumer for the defectiveness of the goods to the extent specified by the provisions of the Civil Code, in particular the provisions on warranty (Articles 556 - 576 (4) of the Civil Code).
2. The Consumer may submit a complaint in any form (e.g., in traditional written form to the address: 30A Kochanowskiego Street, 33-100 Tarnów; by e-mail to: hello@revede.eu).
3. The Seller will respond to the Consumer's complaint demands immediately, but no later than within 14 days from the date of the Consumer's complaint.
4. The product under complaint should be sent back to the address: 30A Kochanowskiego St., 33-100 Tarnów
5. Consumers may file warranty claims for a period of 2 years from the date of receipt of the goods.
6. The Seller recommends that the Consumer, unless it is an inconvenience for the Consumer, use the complaint form when making a complaint. a sample of which can be found here. The use of the form is in no way necessary for the Seller to consider the complaint, but it may help to speed up the complaint procedure.
7. Some of the goods received by the Customers are covered by the manufacturer's or distributor's warranty. In this case, the rules for the implementation of the warranty are indicated on the warranty document attached to the goods.
8. The warranty referred to in the preceding paragraph does not exclude, limit or suspend the rights of the Customer who is a Consumer to which he is entitled against the Seller under the warranty provisions.
9. In the case of a sales contract concluded with a Customer who is an Entrepreneur making a purchase in the course of his business, the Seller's liability to the Customer under the warranty is excluded.
10. Fulfilling the obligation under Article 32 of the Act on out-of-court settlement of consumer disputes - we inform you that if, following a complaint filed by a consumer, the dispute is not resolved, the Seller refuses to participate in the procedure for out-of-court settlement of consumer disputes.

VII. OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND CLAIMS

(APPLIES TO CONSUMERS ONLY)

1. Detailed information on the consumer's ability to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and websites of county (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of out-of-court means of complaint handling and redress:
• The consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
• The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, in accordance with Article 36 of the Act of December 15, 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
• A consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).

VIII. PERSONAL INFORMATION IN THE ONLINE STORE

1. The administrator of Customers' personal data collected through the Online Store is the Seller.
2. Customers' personal data collected by the administrator through the Online Store, are collected for the purpose of executing the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. By stating that he/she has read the Terms and Conditions, the Client agrees to receive commercial information regarding the Seller's activities/offers. Commercial information will be sent via sms message to the phone number provided by the Customer.
4. By declaring that he has read the Terms
   and Conditions, the Customer agrees to the processing of his personal data such as name
   and surname, telephone number, - for the purposes of direct marketing, that is, receiving commercial information from the Seller.
5. By declaring that he has read the Terms and Conditions, the Client simultaneously declares that he has been informed of his right to access the content of the Client's data and to correct them, to withdraw his consent to their processing at any time, as well as that the provision of such data was voluntary.
6. Recipients of personal data of Customers of the Online Store may be:
• In the case of a Customer who uses postal or courier delivery method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
• In the case of a Customer who uses electronic or credit card payment method in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store.
7. The customer has the right to access and correct the content of his data.

Provision of personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary for the conclusion of the Sales Agreement results in the inability to conclude the agreement.

IV. ONLINE STORE REVIEWS.

1. A customer of the Online Store has the opportunity to voluntarily and free of charge give an opinion on purchases made in the Online Store. The subject of the opinion can also be an assessment, a photo or a review of the purchased product in the Online Store.
2. The Seller, after purchases made in the Online Store, sends an email to the Customer with a request for an opinion and a link to an online form for giving an opinion - the online form allows you to answer the Seller's questions about your purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. In the absence of an opinion after receiving the first invitation to give an opinion, the Seller will resend the invitation.
3. An opinion can be issued by a customer who has made purchases from the Seller's Online Store and non-customers of the Online Store.
4. The reviews submitted by the Customer are published by the Seller on the Online Store and the TrustMate.io business card.
5. Issuing an opinion may not be used by the Client for unlawful activities, in particular, for actions constituting an act of unfair competition against the Seller, or actions violating personal rights, intellectual property rights or other rights of the Seller or third parties.
6. The opinion can be issued to actually purchased products in the Seller's Online Store. It is prohibited to conclude fictitious/apparent sales contracts for the purpose of issuing an opinion. Also, the author of the opinion cannot be the Seller himself or his employees regardless of the basis of employment.
7. Unverified purchase reviews may also appear on the Online Store website.
8. The issued opinion can be removed by its author at any time.

X. ELECTRONIC SERVICES.

1. Electronic services provided by the Seller are free of charge. The sale of goods is not a service provided electronically.
2. The services provided by the Seller electronically include:
   a. providing the User with an accessible registration form via the store's website,
   b. providing the User with an accessible order form via the store's website,
   c. allowing the User to use an account in the store.
3. The entity providing online payment services is Blue Media S.A., based in Sopot, 6 Powstańców Warszawy Street, 81-718 Sopot.
4. The customer has the option at any time to terminate the Seller's provision of services referred to in the preceding paragraph a and b by leaving the store's website.
5. To create an account in the store, click on the "Register" sign located in the upper right corner of the store's website. Then provide the appropriate personal information (e-mail address, address of residence, name, surname, telephone number), create a password, check the box next to the statement of acceptance of the rules and regulations (the statement of acceptance of the rules and regulations is not absolutely binding for the User who is a Consumer, as the provisions of the regulations may not violate the rights of the Consumer arising from the mandatory provisions of Polish law, and may not shape the rights and obligations of the Consumer in a manner contrary to good practice, grossly infringing his interests) and approve the entered data by clicking on the button with the word "continue".
6. Provision of personal data mentioned in the preceding paragraph is voluntary, although necessary to create an account.
7. The Customer has the option to terminate the service referred to in paragraph 2(c) of this section at any time by making such a request to the Data Controller. To do so, send a message to F.H. Alternatywa Marcin Malicki containing information about the desire to delete the account topped with the name and surname, and sending it via e-mail to hello@revede.eu. The Data Administrator will delete the account immediately upon receipt of the message.
8. Complaints about electronic services provided by the store may be filed by the Customer in electronic form (by sending a message to the e-mail address hello@revede.eu) or in traditional written form (by sending a letter to the address: 30A Kochanowskiego Street, 33-100 Tarnów.
9. The seller will respond to a complaint about electronic service within 14 days of receipt.

XI. FINAL PROVISIONS

1. Pursuant to the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2001 No. 4, item 25 No. 110, item 1189), in the case of a dispute between a Seller and a Customer who is a Consumer, the Customer who is a Consumer may apply to the Provincial Trade Inspector for mediation proceedings.
2. The competent court for handling disputes arising from contracts concluded by Consumers through the online store with the Seller is the court having jurisdiction according to the provisions of the Code of Civil Procedure. However, in accordance with the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2001 No. 4, item 25 No. 110, item 1189) and the Ordinance of the Minister of Justice of September 25, 2001 on defining the Rules of Organization and Operation of Permanent Arbitration Consumer Courts (Journal of Laws of 2001 No. 113 item 1214), a Customer who is a Consumer may file an application for consideration of a case to the Permanent Arbitration Consumer Court operating at the Provincial Trade Inspector. However, in accordance with §15 of the aforementioned regulation, such a request is not binding on the Seller (the Seller may or may not agree to resolve the dispute by the Permanent Arbitration Consumer Court).
3. The competent court for the consideration of disputes arising from contracts concluded with the Seller by Entrepreneurs through the online store is the court in whose district the registered office of the Seller is located.
4. Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular the Civil Code and other laws.
5. The provisions of the Regulations do not exclude or limit any rights of Users (including Customers) who are Consumers within the meaning of the Civil Code, to which they are entitled under universally and absolutely binding provisions of Polish law. In the event of a conflict between the provisions of the Regulations and these provisions, the universally and absolutely binding provisions of Polish law shall always take precedence.
6. The content of these Regulations may be changed only after the Users have been informed of the changes no later than 7 days before the changes come into effect. Orders placed before the changes came into effect will be processed in accordance with the text of the Regulations before the changes came into effect. If the user does not agree with the changes, he/she can delete his/her account from the online store.
7. These Terms and Conditions may be reproduced, recorded and obtained free of charge by going to hello@revede.eu and making a printout or saving the html file with the Terms and Conditions to your computer's hard drive.
8. These Regulations are effective as of December 2, 2023.